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| What is WebInteractive |
| System Requirements |
| The FAQs |
| Some Tips |
| Our Privacy Policy |
| Report an Error |
| Get Live Help Now! |
Report an Error |
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Are you having problems connecting to a HelpDesk consultant? Here are some things to check before you send us an error with WebInteractive. 1. Did you meet the system requirements? Click the link to the left about system requirements. 2. Did you read the FAQs for common problems with WebInteractive? Click the FAQs link to the left to read. 3. Have you tried the WebInteractive browser test? Click here to take the test. 4. If you passed all the tests, make sure you have restarted your computer if you had to install anything. 5. Do you have a popup-killer installed? A popup-killer closes any windows it considers to be an ad. Check to make sure you do not have any installed or allow it to have popup windows. To check if you have a popup-killer installed, click here to open a test page. 6. After you enter your name, email, phone number and question, you clicked Continue, did a Security Dialog box pop up asking to install a program? Click "Yes" or "Grant This Session" if it does come up. This is required to connect to a HelpDesk consultant. If you have tried the steps above and still cannot connect, please fill out the form below and we will look into why you were having problems. Please make sure to fill in as much as possible to help us correct the problem. If you are unsure about a field, please put "Don't Know" in the field.
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